Privacy policy

Komatsu Co., Ltd. (hereinafter referred to as the "Company") has established the following Privacy Policy (hereinafter referred to as "this Policy") regarding the acquisition, use, and all other handling of personal information of users who utilize the Company's services (hereinafter referred to as "Users"), and commits to handling and protecting such information appropriately in accordance with this Policy.

 

1. Definition of Personal Data
"Personal Data" refers to "personal information" as defined under applicable data protection laws. It encompasses any information relating to an identified or identifiable living individual. This includes, but is not limited to, data such as name, date of birth, or any other descriptions that can identify a specific individual (including information that can be easily cross-referenced with other data to identify a specific person), as well as any individual identification codes.

2. Collection of Personal Data
We may collect your Personal Data when you place an order, create an account, or contact our customer support.
All collection of Personal Data is conducted through lawful and fair means, with the specific purposes of utilization clearly declared in advance.

The types of Personal Data we collect include, but are not limited to, the following:

a) Full Name
b) Billing Address
c) Phone Number
d) Email Address
e) Account Password
f) Shipping Destination Information
g) Transaction & Purchase History with our shop

3. Purposes of Processing Personal Data
We acquire and process your Personal Data strictly within the scope necessary to achieve the following purposes. Should we intend to process your Personal Data beyond the scope of these predetermined purposes, we will obtain your prior explicit consent through appropriate methods.

1. To operate, provide, and maintain our services (hereinafter referred to as the "Services").
2. To modify, improve, and optimize the contents of the Services, or to develop new products and features.
3. To notify users of new features, updates, campaigns, and other promotional offers regarding the Services or our related brand services (including marketing communications via email, leaflets, or other direct mail methods).
4. To deliver essential administrative communications, including server maintenance notices and critical service alerts.
5. To respond to user feedback, inquiries, or complaints concerning the Services (including carrying out mandatory identity verification processing).
6. To report and summarize usage statistics and order updates directly to the respective user.
7. To request user participation in surveys, interviews, or marketing events for promotional activities, and to follow up on the results thereof.
8. To track, research, and analyze individual usage history and behavioral analytics to enhance service development and optimize tailored advertising delivery.
9. To provide Personal Data to participating companies of events hosted by us, strictly based on the user's explicit prior request or registration.
10. To identify, restrict, and terminate access for users who violate our Terms of Service or attempt to exploit the Services for fraudulent or unlawful purposes.

4. Security, Management, and Protection of Personal Data
We implement strict security measures to manage your Personal Data. Except in the cases outlined below, we will never disclose or provide your data to third parties without your explicit prior consent. Furthermore, in consideration of data security, we enforce rigorous technical and organizational countermeasures to prevent and rectify risks such as unauthorized access, loss, destruction, alteration, or unlawful leakage of your Personal Data.

Specifically, the specific purposes of utilization for the Personal Data entrusted to us by our customers through this online shop are as follows:

1. Confirmation and inquiry tracking of your orders.
2. Tracking and validation of product shipments.
3. Responding to and resolving customer support inquiries.
4. Delivery of tailored product recommendations and special event invitations.

We will never disclose or provide your Personal Data to third parties without your prior explicit acknowledgment, except in the following limited circumstances:

1. When processing is necessary to protect an individual’s life, physical integrity, or vital material property, and it is operationally difficult to obtain the user's immediate consent.
2. When exceptionally necessary to enhance public health or promote the healthy development of minors, and it is operationally difficult to obtain the user's immediate consent.
3. When necessary to cooperate with national government agencies, local public authorities, or entities commissioned by them to execute lawful administrative procedures, and obtaining the user's immediate consent would materially hinder the proper execution of such administrative tasks.
4. In any other cases where processing or disclosure is permitted or required under applicable statutory laws and regulations.

 

5. Rectification, Addition, and Erasure of Personal Data
1. If the Personal Data held by us contains inaccuracies, the user may request the rectification, addition, or erasure (hereinafter referred to as "Rectification, etc.") of the respective Personal Data through our designated channels.
2. Upon receipt of such a request, we will conduct the necessary investigations without delay. If we determine that the request is valid based on the investigation results, we will proceed with the Rectification, etc., of the respective Personal Data without delay.
3. Once we have made a determination regarding whether or not to implement the requested Rectification, etc., we will notify the user who made the request without delay.

6. Restriction of Processing and Deletion of Personal Data
1. The user may request that we suspend the use of, or entirely delete (hereinafter referred to as "Suspension of Use, etc."), the Personal Data held by us.
2. Upon receipt of such a request, we will conduct the necessary investigations without delay. If we determine that the request is valid, we will proceed with the Suspension of Use, etc., of the respective Personal Data. However, in cases where implementing the suspension or deletion incurs an excessive financial cost or is otherwise operationally difficult, and alternative, reasonable measures can be taken to protect the rights and interests of the user, we will implement such alternative solutions.
3. Once we have made a determination regarding whether or not to implement the requested Suspension of Use, etc., we will notify the user who made the request without delay.

7. Use of Cookies and Other Tracking Technologies
Our Services may utilize Cookies and similar tracking technologies. These technologies are instrumental in helping us analyze and understand how our Services are utilized, thereby contributing to the overall improvement and optimization of our user experience. If you wish to disable Cookies, you may do so by adjusting the settings of your respective web browser. (Please note, however, that disabling Cookies may restrict your access to or utilization of certain features and functionalities of our Services).

8. Amendments to This Privacy Policy
We review the contents of this Policy periodically and continuously strive to enhance our data protection measures. The contents of this Policy may be amended at any time, except as otherwise provided by applicable laws and regulations or specific provisions within this Policy. Any updated or amended Privacy Policy shall become effective immediately upon being published on our website or notified to users through our designated methods.

9. Compliance with Laws, Regulations, and Norms
We strictly comply with all applicable statutory laws, regulations, and legal norms of Japan regarding the Personal Data we hold and process.

10. Handling of Complaints and Consultations
We accept and process inquiries, complaints, and consultations from users regarding our handling of Personal Data, ensuring appropriate and prompt responses. Furthermore, we will respond appropriately and expeditiously to any user requests concerning the disclosure, rectification, addition, erasure, or restriction of processing or disclosure of their respective Personal Data.

11. Security and Safety Management Measures
To ensure the safety of the Personal Data entrusted to us by our users, we implement rigorous organizational, physical, human, and technical countermeasures. These including restricting access permissions to personal data files, maintaining dedicated access logs, and executing robust firewalls and encryption protocols to prevent unauthorized external intrusion, loss, destruction, alteration, or unlawful leakage of Personal Data. In the highly unlikely event of a data breach or security incident involving user Personal Data, we will immediately report to the respective supervisory authorities in strict compliance with the Personal Data Protection Act and relevant statutory guidelines. Furthermore, in accordance with the directives issued by such authorities, we will promptly execute all necessary actions, including immediate remediation, mitigation of damages, and the deployment of preventative measures against the recurrence of similar incidents.

12. Corporate Address and Data Protection Information
Our corporate address, executive representative, and designated data protection manager information are as follows:
Address: Kyoo Bldg 3D, 1-11-7 Kyomachibori, Nishi-ku, Osaka-shi, Osaka 550-0003, Japan
Executive Representative / Data Protection Manager: Satoshi Komatsu

13. Contact Information for Data Privacy Inquiries
For any inquiries, questions, or exercises of rights concerning our handling of Personal Data, please contact our dedicated customer support channels below:
Komatsu Co., Ltd. – Customer Data Privacy Desk
Address: Kyoo Bldg 3D, 1-11-7 Kyomachibori, Nishi-ku, Osaka-shi, Osaka 550-0003, Japan
TEL: +81-6-4400-7974
Email: info@pm-basement.com